Refund policy
Welcome to Agastya Tax Academy. This Refund Policy governs the refund process for the purchase of online courses from our Website. Please read this policy carefully before making a purchase.
- Course Refunds We strive to provide high-quality courses and a satisfying learning experience. If you are not satisfied with your purchase, we offer a refund under the following conditions:
- Requests for refunds must be made within [Refund Period] from the date of purchase.
- Refunds will only be considered for courses that have not been accessed, completed, or partially completed.
- Refunds will not be provided for courses that have been accessed, completed, or partially completed, unless explicitly stated otherwise in specific cases.
- Refund Process To request a refund, please contact our customer support team at [customer support email]. Include your order details and a clear explanation of the reason for your refund request. We will review your request and respond to you within [24hrs].
- Non-Refundable Items Please note that the following items are non-refundable:
- Downloadable or digital products, including course materials, eBooks, or other digital content.
- Courses that have been accessed, completed, or partially completed, unless explicitly stated otherwise in specific cases.
- Products or services that are stated as non-refundable at the time of purchase.
- Technical Issues We strive to ensure a smooth learning experience for our students. In the event of technical difficulties or issues accessing the course materials, please contact our customer support team immediately. We will work diligently to resolve the problem and provide alternative solutions or access to the course content.
- Discretionary Refunds In exceptional cases, we may consider discretionary refunds outside the specified refund period or for courses that have been accessed, completed, or partially completed. These requests will be assessed on a case-by-case basis and are subject to our sole discretion.
- Payment Refunds If your refund request is approved, we will process the refund using the original payment method used for the purchase. Please note that it may take a few business days for the refund to be reflected in your account, depending on your payment provider.
- Modifications and Updates We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our Website.
If you have any questions or concerns about our Refund Policy, please contact our customer support team at [linfo@agastyataxacademy.com].